My client is a fantastic organisation within the social business field, a pillar to the community, who are currently looking for Home Ownership Advisor to join them on a 12-month fixed term contract initially. Monday to Friday 09:00-17:00 (Once training complete hybrid working available and flexible on the hours – would also consider Part Time).
Main Purpose of the Home Ownership Advisor:Maintaining and helping to develop the client’s management service provided by the Home Ownership Team to current and prospective homeowners. Important in ensuring homeowners and commercial rent customers receive excellent customer services, this role is responsible for day-to-day management of core processes, following regulatory requirements, and managing income effectively.Team members will be required to deal with questions, challenges, complaints, or disputes raised by leaseholders, and are expected to have a sound understanding of legislation relating to all forms of home ownership and knowledge of the various sales processes.
Duties and Responsibilities of the Home Ownership Advisor:• Deliver all expected customer standards, seeking to constantly improve customer experience and delivering performance against agreed targets• Day to day management of Right to Buy and/or Acquire services, in accordance with statutory, financial and lease requirements, working collaboratively with housing management teams.• Operating day to day staircasing services and management of shared ownership homes, in accordance with statutory, financial and lease requirements.• Responsible for undertaking consultation with Homeowners regarding repairs and improvements, ensuring income is maximised.• To work collaboratively with the Asset Management and Repairs team throughout the Section 20 process.• Day to day operation of all homeownership services, including administrative matters such as general legal enquiries, assignments and enquiries before sale, ensuring properties are dealt with efficiently, effectively and in line with legal requirements.• Day to day management of commercial properties, including, but not limited to shops on long rent leases.• Day to day liaison and management of relevant external contracts, including managing agents where the client is a leaseholder, seeking advice and support from senior managers, escalating more complex queries and decisions involving significant cost or risk.• To assist with the effective management and coordination of annual Residents Meetings for our clients sheltered schemes, including arranging and attending meetings and providing advice on Homeownership matters.• Assist with the delivery of the rent uplift for shared owners, ensuring accuracy across all lease types, terms, and appropriate increase dates.• Identify, monitor, and recover all debt owed by Homeowners, including arrears of rent and service charges, including offering leaseholder’s sources of debt and arrears advice and customer centric payment options.
What the Home Ownership Advisor should have:• Good understanding of leases – terms, interpretation, legal and regulatory responsibilities• Management of processes such as RTB/RTA/Staircasing and possession• Good understanding of all aspects of service charges• Experience of dealing with customers both on the telephone and face to face
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