Viewing Agent

Croydon, Surrey
S Stone Management

As a Viewing Agent, you will be responsible for supporting and developing the rental portfolio, working collaboratively with the property management team to ensure that the best possible service is offered to clients and tenants. We are looking for a professional and energetic person, to ensure that all units are successfully let to suitable tenants. A well-presented, credible, customer focussed individual who will represent our organisation to ensure that the highest quality of service is provided at all times.

Duties and responsibilities include:

• Managing the phone lines for enquiries and bookings
• Working towards targets set by the company.
• Uploading vacant properties onto the property portal
• Releasing new properties to the rental market
• Screening and assessing potential tenants.
• Meet with clients and assist them in viewing properties.
• Handling enquiries about properties from potential tenants.
• Liaise with Property Management Team to progress the deal from offer stage to move in.
• To visit properties and carry our inspections and condition checks.
• Provide information packs to landlords on services available, assist Landlords in completing any property related administration and keep accurate records of all landlord contact details.
• Managing landlord relationships throughout the marketing and letting process.
• Exceeding all KPIs
• Any other reasonable tasks that support the business

Person Specification

• IT literate – An experienced user of Microsoft packages including Word, Excel and Outlook with a competency level and ensures you are productive and accurate using the systems.
• Confident customer focused approach always
• Ability to communicate clearly on the phone and in writing.
• Proven track record of achieving and exceeding targets.
• Self-motivated, driven, and energetic.
• Willingness to work in a high paced environment.
• Strong organisation skills.
• Excellent written and verbal communication skills.
• A full, clean UK driving licence and own car are preferred.

We are looking for an individual who can demonstrate their previous customer service experience and is looking to learn and develop in the property industry.

You will be on a two-week roster:

• Week One – Monday to Friday 3pm to 6 pm
• Week Two – Tuesday to Saturday 3pm to 6 pm

A total of 15 hours per week.