Service Charge Project Officer

Liquid

We are recruiting for an excellent opportunity to work for a leading and large housing association as their Service Charge Project Officer. This position is an ongoing temporary role (6 months minimum) and is paying 22.24 PAYE / 29.24 Umbrella – hybrid working (office based in North London).

This role focuses on managing and delivering service charge projects within the Places & Estates directorate. The primary responsibilities include leading projects related to historic service charge accounts, ensuring compliance with Section 20b notices, and delivering audit-ready results within a six-month timeframe. Collaboration with the Estate Operations Manager and other stakeholders is essential, particularly in reviewing accounts, handling resident complaints, and improving processes.

Key responsibilities and required experience include

Responsibilities:

• Project Leadership: Managing service charge accounts through to completion and audit.
• Stakeholder Collaboration: Working with Estate Operations Manager and other teams to address service charge issues and resident queries.
• Resident Engagement: Responding to and resolving complaints and questions about service charges.
• Documentation: Recording decisions and lessons learned during the review process.

Required Skills and Experience:

• Service Charge Expertise: Extensive experience with service charge regimes in large, mixed-tenure schemes, and understanding of variable service charge models.
• Data Analysis: Strong skills in analysing complex service charge accounts, reconciling discrepancies, and presenting findings to stakeholders.
• Legal Knowledge: Familiarity with tenancy agreements, leases, and specific aspects of the Landlord and Tenant Act (1985), especially regarding Section 19 (reasonableness of costs).
• Communication: Ability to explain service charge issues to residents in plain English.
• IT Skills: Proficient in Excel, with experience in handling large datasets.
• RICS and ICAEW Knowledge: Good understanding of the RICS service charge residential code and ICAEW Tech 03/11 guidance.

Desirable:

• Leasehold Management Qualification: Ideally AIRPM (Association of Residential Managing Agents) or TPI Leasehold Management qualifications.

This role demands a combination of technical, analytical, and interpersonal skills to ensure service charge projects are completed on time and to the required standards.

If this is of interest to you, please apply today.