Property Manager

Residential Management Group Ltd

Job Title: Property Manager

Contract: Full time & Permanent

Location: Agile / Yorkshire & Humber (East Coast & Hull)

£Competitive Salary + £4,320 car allowance, mileage + excellent benefits!

Residential Management Group is a market leading Managing Agent with superb systems, robust processes, and specialist back-office support departments, so when you join us as a Property Manager, you’re equipped with the best support to deliver a property management service that is second to none.

At RMG we manage small and large blocks and estates for RMC (Resident Management Companies), L&T (Landlord & Tenant) and Developers. You’ll be working alongside a great team of property management professionals, led by a highly experienced senior management team.

We have a great career opportunity to join an organically growing market leading managing agent whether you’re a Property Manager or an Assistant Property Manager with experience in block and estate management.

What will you be doing?

Proactively manage, retain and grow a portfolio of properties through the provision of excellent customer service, relationship building and knowledge of industry norms and legislation with regards to effective property management to ensure RMG’s compliance and the Health & Safety of customers residing at these properties.

An Agile Property Manager, you’ll work from home and be conveniently located to visit your developments across Yorkshire & Humber (predominantly across the East Coast and Hull areas) and join team working days at our Leeds office once every two to four weeks. You will manage a mixed residential portfolio of blocks and estates offering variety and challenge, working with a mixture of RMC and freeholder clients.

• Monitor the services in line with the service level agreement with contractors and the terms of the lease, changing providers were required.
• Construct the appropriate budget, in line with broad principles to provide the key services for the customers
• Monitor the collection of service charge to ensure the appropriate work can be funded and that credit control services are utilised when required. Manage any conflict where debtors are present due to PM performance.
• Respond to all referrals from the customer service teams for action within 48 hours of receipt
• Manage and carry out the meetings with the RMC Directors, Residents association, developers etc in line with the service level agreement and statutory requirements. This should be an opportunity to promote the services of RMG, outline work to date and agree requirements for the site in the next period in addition to outlining the financial details.
• Support the Sales team by attending meeting with prospective new clients to promote our services and liaise closely at the hand-over of new business.
• Ensure fully aware of Compliance, Health & Safety and M & E requirements of Residential Management and the sites they manage are fully compliant. For example, ensure that full insurance details are maintained on the appropriate systems.
• Thorough knowledge of the risks associated with the work of the area under management and responsible for the exercise of effective control through the monitoring of Key Risk Indicators. Able to identify new risks emerging and responsible for staff awareness of risks and the mechanism for reporting new risks and/or incidents which could bring detriment to the business, members of staff or to customers.
• Maintain key relationships required to manage the sites both internally and externally. For example, Finance support to produce accounts to the site, sales teams to manage customer expectations and reduce referrals to the customer support team.
• Fully aware of all associated documents, and legal framework to carry out meetings, and perform core duties in residential property management.

What are we looking for?

• A good understanding of the accounts required and the accounting processes. Produce annual budgets for the portfolio and agree with clients. Regularly review the financial position of each property in particular expenditure vs. budget etc.
• Interpretation of the lease is key; ensure the team are working within the terms of the lease at all times.
• Possess an awareness of all associated legislation and keep abreast of any changes and how they might have an impact on working procedures.
• Ensure that all internal and external service levels are being adhered to and any potential problems with these are communicated at the earliest opportunity.
• A valid driving licence and access to a vehicle

Preferred

• Block management experience and ATPI qualification preferred but will consider applicants from other Property backgrounds with transferrable experience.

What do we offer?

You’ll not only be joining a market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits.

• Car allowance of £4320 per annum, plus mileage
• 25 days holiday plus Bank Holidays and enjoy your Birthday off, on us!
• Ability to accrue additional holidays (subject to criteria)
• Life Assurance – 4 x basic salary
• Generous pension scheme with contributions matched up to 7%
• Free Healthcare Cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – and more – all to a generous fixed amount, plus 24/7 access to remote GP Services
• Access to a whole host of discounts on gyms, retail, groceries, leisure, electronics and so much more!
• Employee Referral scheme with rewards up to £1,000 per referral
• Free and confidential access to Employee Assistance Programme
• Monthly employee wellbeing initiatives
• Corporate Social Responsibility events throughout the year
• Two paid volunteer days per year
• Agile / flexible working
• Company Equipment to support your remote working – mobile phone, laptop etc
• We really like to support our employees to develop in their career, so we provide Sponsorship for study and professional qualifications such as IRPM, AAT, CIMA, ACCA and give up to 5 study days. We’ll also pay your annual professional subscriptions.
• Exclusive access to MSc. Property Management & Investment – De Montfort University, should you wish to continue your professional education further.
• And more

Apply now to take the next step in your Property Management career.