Property Case Handler

Cardiff, South Glamorgan
AMR – Specialist Property Recruiters

Exciting hybrid opportunity in the Cardiff area to join the world of property (full training given), with a large organisation offering scope for career progression within the company and starting salary of £23,000 rising to £25,000 after probation period. You will be working in their office in Cardiff four days a week Monday to Thursday and one day from home (Fridays).

Our client manages a portfolio of residential and commercial property stock. In this role you will be responsible for overseeing a portfolio of property stock, dealing with tenants, solicitors, contractors, agents, management companies etc. You will be responsible for the management of the property and its tenants and will assist in moving the case and property towards a resolution.

No property experience required for this role, but we do require great admin and IT skills, an interest in property, excellent customer service skills, a positive and confident manner, an ability to multi task and meet deadlines and great attention to detail. You will also need a knowledge of Microsoft systems – Outlook, Word, Excel, PowerPoint etc (further training can be provided where required)

Main Responsibilities:

• You will be working in a team with responsibility of your own cases.
• Communicating effectively with tenants, borrowers and lenders.
• Working with third party agents, estate agents, valuers, contractors, solicitors etc.
• Collating information to assist in devising a strategy recommendation as to how the property should be moved forward.
• Dealing with maintenance issues, collection of rent, issuing notices etc.
• Keeping internal Case Management System up to date and accurate.
• Being able to work under pressure, meet targets and deadlines.
• Being able to work to lender client Service Level Agreements (SLAs)
• Reporting into Team Leaders, Managers and Receivers.

If you’re a self-starter with a strong attention to detail and excellent communication skills this is the perfect opportunity for you to take your career to the next level. Salary £23-25,000 with room to progress. Regular work place social events plus access to a range of select company benefits and company pension.Hours: Monday – Friday, 36.25 hours per week. 20 days holiday entitlement, plus Bank Holidays (increases by 1 day per calendar year of service until reaching the 25-day cap). Call Fran Kent for more information.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 – Recommend a friend scheme (Subject to our terms and conditions)We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.