Property Administrator

City, Glasgow
FirstPort
Job Role: Property Transfer Administrator (Ref 1690)

Location: Hybrid/Glasgow

Salary: £20,000-£21,000 per annum plus benefits

Job Sector: Retirement – PSL Estate Accounts

Hours: Monday to Friday 9am-5pm (35 hours per week)

The job role

To effectively record all property re-sales so as to ensure that the ownership details of each property are correct. To provide prompt and correct details to vendors and their solicitor in respect of development information required for resale.
Communicate with solicitors by letter, email and phone regarding to the details of properties we manage so that they are able to transfer ownership. These details are likely to include; insurance information, estimated expenditure for the property and details of any major works.
Invoice solicitors for an administration fee when we provide information.
To apportion service charge accounts between owners when sale occurs or apply float charges where applicable.
Issue welcome letters to new owners.
Issue demands for and record collection of administration fees from solicitors in respect of re-sales.
Investigate and identify whether float is repayable via FirstPort or transferable between owners and refund where applicable in respect of sold properties following issue of final accounts.
Deal with appropriate telephone and written communication with clients and solicitors including queries concerning accounts and floats.
Update the database when ownership of a property changes.
Facilitate customer payments by phone.
Assist with credit control as and when required.

Key Interfaces

Credit Control, Estate Accounts, Coordinators, Property Managers and Development Managers
Existing and prospective owners of properties we manage
Solicitors

Skills & Experience

Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Communication – a natural communicator, with the ability to resolve issues and complaints effectively
IT – able to operate Microsoft Office applications, and confident in learning new systems
Administration – organised, methodical and experience of keeping accurate records
Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?

FirstPort is the UK’s leading residential property service provider, caring for 330,000homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.

Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

Job Types: Full-time, Permanent

Salary: From £20,000.00 per year

Benefits:
Referral programme
Schedule:
Day shift
Monday to Friday

Ability to commute/relocate:
Glasgow, G1 1DT: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Glasgow, G1 1DT