Lettings Consultant – Braintree

Braintree, Essex
PMR

PMR are seeking an experienced Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at our development(s) with your main priorities being first class customer service and ensuring that our homes are fully occupied. You will be our customers first point of contact from the initial enquiry stage right through to when they move in.

Key Responsibilities:

• Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
• Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
• Drive occupancy by carrying out viewings and negotiating offers with prospective tenants.
• Progressing tenancy applications including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
• Drive customer retention by initiating renewals discussions and negotiations.
• Ensuring that systems and data is accurate and up to date for all lettings activity.
• Work in conjunction with third party agents as required.
• In conjunction with the Head of Lettings carry out rental appraisals of the local market.
• Effectively deliver against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
• Provide regular reports on lettings performance to the Head of Lettings.
• Carrying out such other duties as delegated from time to time.

The ideal candidate will:

• Have previous experience in residential PRS or BTR is preferred.
• Have a passion for delivering an excellent customer service with the ability to adapt to different customers and their needs.
• Be driven and enthusiastic.
• Have a desire to progress within a business that will scale rapidly and create further career opportunities.