Leasing Team Member

Croydon, Surrey
Outpost Management Limited

We have a great opportunity for a Leasing Team Member to join our team, and shape help to ‘Enclave: Croydon’; our brand-new, market leading, 50-storey Co-Living development in Croydon.

We’re looking for someone with positivity and commitment. Experience is a plus, but we offer full training- attitude is the most important thing.

With 817-apartments, this isn’t a role for the faint-hearted, but it is a unique opportunity to be part of something record-breaking, and help forge the Enclave

Working a 40 hour week across 5 of 7 days, including weekend shifts. Shift patterns are 8 hours between 08:00 and 20:00, as set by the Leasing Manager (may be subject to change).

Key Responsibilities

Leasing:

• Take the lead in touring and leasing to maximise occupancy and revenue, including following-up on leads and sales conversions.
• Support the Leasing Manager in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting.
• Contact all leasing enquiries within designated response time and achieving conversion rate in line with KPIs.
• Ensure all tours are conducted to a high standard and driven towards achieving a conversion.
• Lead on the management of resident tenancies, including AST creation, leading on the move-in/out processes, and ensuring compliance.
• Handle enquiries professionally, with an emphasis on customer service.
• Work alongside external leasing agents, building positive relationships and increasing sales.
• Provide competitor analysis, including undertaking mystery shops of nearby developments.
• Support the marketing team with information and ideas based on activity, trends and resident or enquiry feedback.
• Handle resident tenancy renewals, striving to deliver against occupancy and revenue KPI’s.
• Be part of a comprehensive leasing team, alongside our Resident, Facilities and Management teams.
• Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident information.

Customer service and team:

• Prioritise customer service, alongside a happy, motivated and ambitious team that’s task-driven and results orientated.
• Deal with complaints with empathy, and praise with modesty (We’ve got procedures to support both!)
• Cover the Resident Team rota as and when required.
• Build relationships with senior team members, stakeholders, and clients across the business.
• Keep up to date with changes in technology, processes and standards within the industry, including local knowledge of recreation and retail.
• Offer suggestions to improve operational performance.

Other

• Support the team in the management of the entire estate, including residential and commercial elements.
• Be part of the on-call rota as and when required.
• Be flexible, and hands on. Get stuck in.

We’d also expect the Leasing Team Member to extend their duties to other tasks, commensurate with the role.

Who we’re looking for

We’re looking for a talented, committed and flexible person to join our team.

The person we’re seeking will ideally be well educated, although this is not a requirement. They will use their experience to contribute to the team, by driving to maintain revenue, strive for high-occupancy and offer outstanding customer service.

We’re results-driven, and we’re looking for dependable and dedicated people who see the bigger picture, while loving the detail.

Why Outpost

We’re new, and we’re determined to do things right.

You’ll love us because of our culture, creativity, and communication. We’re innovative, and we’re learning as we grow.

We’re looking for people who thrive off of the rewards that hard work brings, to grow with us, and help shape us.

With a significant pipeline we can offer ambitious, talented people opportunity for growth.