Housing Officer

Randstad Perm Professionals
Job title: Neighbourhood Officer
Salary: 42,317
Location: Wembley
Contract: Permanent
Work Days: Full time, Monday – Friday, hybrid working

Our client is looking for an experienced Neighbourhood Officer to join them on a permanent basis, at their Wembley Office! The main purpose of the role is to provide effective and flexible neighbourhood management services to the customers to help build a community they are proud to live in.

With a risk based approach, you will manage a portfolio of mixed / leasehold
tenure properties, dealing with all aspects of tenancy management and working collaboratively with their Estates Team to ensure the highest standards
are maintained.

Main responsibilities:

– Provide effective customer facing neighbourhood management services to tenants and leaseholders on mixed / leasehold tenure schemes in line with policies and procedures
– Work in collaboration with development team colleagues on new development projects
– Attend project site meetings to ensure there is effective record keeping of all potential management issues on new developments recording all current information within scheme management plans and scheme overviews
– Excellent record keeping on housing management systems to ensure effective case management is maintained providing a timely and customer focussed response
– Working with the service charge team validates service charge budgets. Provide advice, support and information to customers on leasehold and tenant service charges as required investigate and respond to stage 1 complaints and Members Enquiries
– Ensure managing agents provide appropriate level and quality of services to residents working closely with leasehold specialist and service charge teams
– Identify appropriate solutions to tackle ASB. Contribute to the development of a multi-agency approach

To be a successful candidate for this role you must also have the following attributes, skills and experience:

– CIH Housing Level 3 qualification is desirable
– Understanding of housing law and organisational policies and procedures
– Accurate record keeping skills and experience of using housing management systems
– Excellent customer focus and a genuine desire to achieve high levels of service in all areas of responsibility
– Strong communication skills via a range of medium to internal and external stakeholders
– Excellent administrative and organisational skills to manage a diverse workload and ensure effective management of allocated area
– Ability to prioritise and manage own workload, time and travel in order to meet required deadlines

Benefits:
27 days annual leave + 8 bank holidays
Pension scheme
Hybrid working
Health and wellbeing
Perkbox & more!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.