LiveNation
Company: Live Nation
Location: London
Reports to: Customer Experience Director
Working hours: Full time
The Role
We are looking for a Head of Fan Experience to be the driving force behind our customer service and fan experience, working across the business with a focus on customer contact, care and insight. The Head of Fan Experience will be the subject matter expert on all thing’s customer service and experience, with a key focus for this role will be driving end to end customer care across our touring and venue business whilst offering subject matter experience support to our festival teams as needed. You’ll establish processes and systems to manage the customer experience to mitigate risks to the customer experience as well as robust and effective guest recovery when things to go wrong.
What it’s like to work in the team
The new role of Head of Fan Experience will be an integral member of the Customer Experience team at Live Nation, where our shows and events are as diverse as the individuals within them. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence, inclusivity and putting the Fan First across our estate.
Competencies / Skills / Knowledge / Experience
Behaviors
The following attributes determine how the role will be carried out and are required to be a success:
What the role includes?
Equal opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Reality check
While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five, and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.
Our company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
APPLICATION DEADLINE: 22ND JANUARY 2024. We reserve the right to close applications at any time.