Our client is a well established, property and surveying practice based from modern offices in central Brighton.
They seek a confident Diary Manager who will take control of the appointments diary for 10 surveyors, liaising directly with our internal sales teams, verifying customer details with estate agents and sending data and literature packs to vendors, as part of your role you will also be designing driving routes for the surveyors to ensure they reach locations in a timely manner and diary appointments are planned logically around a region, you will be contacting the owner/ vendor/ estate agents to arrange access for the surveyors and confirming the appointment with the client, in addition if there are changes or cancellations, you will organise the re-scheduling and be the main point of contact for any problems that the surveyors have when they attend site e.G. Keys don’t work, gates that don’t open, alarm systems etc.
The role will require you to demonstrate exceptional attention to detail, you will need to have good regional/geographical knowledge or at least be a confident user of online mapping and road tools, you will demonstrate excellent customers services skills both verbally on the telephone and in written correspondence and keep an ear to the ground int he office when anticipating new appointments from the internal sales teams.
Making/ receiving calls to book appointments. (- Approx. 135 per week for 8 surveyors.)
Designing driving routes for surveyors
Sending out instruction information and receiving authorisations (Valuations)
Adding in correct information for appointment/ surveyors (STP/KA)
Creating job number – to be automated with computer system.
Creating Job file
Contact details for accounts – to be automated with computer system.
Confirming appointment with agent/ vendor and updating as required.
Confirming appointment with client and updating as required.
Revising appointments as required – dealing with cancellations etc.
Ensuring surveyors have correct information.