Customer Service Executive £21,000-£24,000 plus uncapped commission – OTE of £32,000 – £25,000

Norwich, Norfolk
Reed

REED are exclusively working with a growing company in Norwich, recruiting for the position of Customer Service Executive to join the team on a Permanent basis.

Full time: Monday to Friday 9am-5:30pm with 1 hour lunch break

• You will be part of a team who are responsible for coordinating activities and ensuring high standards of customer service & sales operations.
• Dealing with high volume inbound calls to handle enquiries, provide quotations and confirm the work
• Understanding customer needs and promoting the most appropriate solution.
• Conducting outbound calls to liaise with estate agents, accountants and other property professionals including Surveyors to arrange works.
• Generating and coordinating homebuyers, mortgage valuations and building survey appointments
• Responding to online enquiries within SLA’s
• Updating company systems and Salesforce to record accurate information
• Multitasking including telephone work, email management and operating multiple systems.
• Provide administrative support including diary management and pre-appointment preparation to maximise time each day for Surveyors.

We are looking for candidates with proven experience in high volume telephony customer service/telesales. You will be computer literate with ability to use Microsoft Word and Excel, experience of Salesforce would be an advantage. You will be comfortable working in a busy environment, be a confident communicator, have excellent customer service skills and the confidence to upsell/cross-sell/identify additional opportunities.

• Salary of £21,000 – £24,000 dependant on experience, plus uncapped commission = £32,000 – £35,000 OTE
• 25 days annual leave plus Bank Holidays
• An extra day off for your Birthday
• 4 wellbeing days per year
• Pension Scheme
• Perkbox employee benefits, with discounts on retail, leisure, travel, theatre, gym, eating out and more
• Modern open plan office environment with kitchen area, showers, bike storage and outside eating area
• Free parking
• Social activities
• Incentives
• Support towards professional development
• Friendly and social team environment

Please apply online with your up-to-date CV or email