Customer Care Assistant

Eaglescliffe, County Durham
The Recruitment Co

My client based in Stockton is looking for a Customer Care Assistant to join their team on a temp to perm basis.

Main Duties

• Organise and set up computerised and hard copy files and documents for upcoming developments
• Logging warranty issues from pre-snags, home demonstrations and handover of properties
• Liaise with homeowners / agents / tenants by telephone and email regarding handovers and warranty issues
• Liaise with site and subcontractors and before and after completion on warranty issues
• Help to complete instruction and warranty booklets for apartment handover packs
• Ensure that all computerised records for every plot / development are created and updated accurately and it a timely manner
• Organise appointments for home demonstrations, handovers, courtesy visits with homeowners / agents for the Customer Care Group Manager/Customer Care Manager.
• Organise appointments with homeowners / agents for access for trades to attend to properties to carry out their duties.
• Produce and nominate tickets on our in house system to relevant trades/site and update all relevant plot files/tickets upon receiving confirmation that the works have been carried out.
• All other duties as needed to assist in the smooth running of the Customer Care Team

All candidates must have the following experience or knowledge:

• Computer literate, and have knowledge of excel, word and Outlook
• Customer care within a property company – ideally dealing with repairs / warranty issues
• Experience with working under pressure

Rate: 12.40ph

Hours: Mon-Fri, 38.75hrs pw

Role: Immediate start for the right candidate, temp to perm

CPMiddlesbrough

The Recruitment Co is an equal opportunities employer

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.