Applications Administrator

Reading, Berkshire
UTP Merchant Services Ltd

We are currently looking for an Applications Administrator to join our busy team! This is a great opportunity for someone looking to start and build a career within the underwriting industry.

Reporting into the On-Boarding Supervisor and working with a small team – the Applications Administrators are responsible for converting new applications sourced by our sales team into live customer accounts and resolving any queries that prevent an application from being submitted to our underwriting partner.

Communicating with the sales teams and customers on a daily basis is key to ensure swift turnaround to approval. This is a fast-paced administrative position and requires an individual with attention to detail and accuracy when working under pressure. We are seeking applications with data entry and processing experience who can demonstrate they have clear communication skills; the role suits a focused candidate who is result driven.

We have a well thought out training plan for this role and we only ask that you have a willingness to learn and be a team player.

Contract Type: Permanent

Salary: £21,000 per annum plus benefits

Hours: Full-Time (basic hours are 9:00 am to 5:30 pm)

Location: Reading

Applications Administrator Duties:

• Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer
• Rapidly convert new applications from the sales force to live customer accounts
• Assisting sales agents in an empathetic, persuasive, and confident telephone manner
• Detailed knowledge of overall Customer Service processes & query resolution
• Quickly develop an understanding of the end-to-end flow of new customer accounts through the company’s set-up process
• Provide support for all sales agents until account approval is achieved
• Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.

Applications Administrator Requirements:

• Excellent verbal and written skills
• Educated to A Level or equivalent qualification level
• A keen eye for detail and ability to perform daily tasks without high error rate
• Exceptional organisational skills
• High energy with the ability to multi-task and prioritise as appropriate
• A sense of ownership and an autonomous approach to workload
• Comfortable working independently and efficiently to deadlines
• Ability to logically pursue problems, overcome queries and set priorities
• Successful candidates are highly literate, clear communicators and have a good confident telephone manner
• Strong interpersonal and relationship building abilities
• Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to
• Living within a reasonable commute of Reading

About Us:

UTP Merchant Services Limited () and its sister company Faster Processing Limited () are two of the fastest growing, innovative fintech organisations in the UK. Through a mixture of innovation and a focus on delivering outstanding customer service, we are committed to providing our customer base with market leading credit and debit card processing solutions.

With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.

If you feel suitable for this Applications Administrator role, please apply now!